Every conversation, on one screen.
Every customer message — text, email, calls, web chat, and social — in one inbox, with the whole customer right beside it.
No more chasing messages across a phone, an inbox, and three social apps. One place your whole team works from — where nothing slips and everyone sees the full story.
What is a unified inbox?
Right now your messages probably live in a handful of places — texts on a phone, email in Gmail, Facebook and Instagram DMs in separate apps, web chat somewhere else. Things get missed. Nobody sees the full history. Your team steps on each other.
A unified inbox replaces all of that with one screen for everything — every channel in one place, one thread per customer, with the full story right beside each chat.
And it’s one place your whole team works from — assigned, collaborative, and tracked, so no message sits too long.
Instead of chasing messages across a phone, an inbox, and three social apps, your whole team works from one screen where every conversation lives — with everything you know about the customer right beside it.
What it actually buys you.
Never miss a message
Every channel in one inbox — nothing scattered, nothing lost.
Answer like you know them
The whole customer sits beside every chat — history, appointments, payments.
Reply faster
Saved replies, AI-drafted suggestions, and one place to do it all.
Run as a team, not silos
Assign, collaborate privately, and never double-reply.
Keep your promises
Response-time targets tracked so no one waits too long.
One place for everything
Your team and your automation, working the same conversations.
From any channel to handled — one command center.
However a customer reaches you, here’s how it becomes a handled, tracked conversation — with the whole team working together. Tap a channel to trace it.
Tap a channel above to trace how that message becomes a handled, tracked conversation.
One screen. Your whole team. Every conversation.
Every conversation in one inbox.
Every channel, one place
Texts, emails, calls, your website chat, Facebook, Instagram, WhatsApp, and form submissions all land in one inbox — one thread per customer.
Reply on any channel
Answer by text, email, or social right from the thread — and even move a conversation from text to email without leaving it.
A composer built for real replies
Format your message, attach files (even paste an image straight in), save drafts, CC or BCC on email, and run group text chats.
Your own website chat
A live chat widget brings website visitors into the same inbox — and can grab their details before they start.
On your desk or your phone
The same inbox works on the computer and the mobile app, with a live unread count so you always know what’s waiting.
Know exactly who you’re talking to.
The whole customer, beside the chat
Their profile, details, past conversations, appointments, invoices, and payments sit next to the thread — so anyone can pick up any conversation and know the full story.
See what happened
Past activity, form answers, and even call transcripts appear right there — no clicking away.
Find any conversation in seconds
Filter by channel, tags, owner, or date, save those as one-click lists (like “urgent leads waiting on a reply”), and search everything.
Reply in a flash
Reusable saved replies, templates, and signatures for the questions you get all day, plus one-tap quick replies for Facebook and Instagram — and the AI can even draft a reply for you to review and send.
A team that works as one.
Everyone knows what’s theirs
A personal inbox for your conversations, a team inbox for everything, and a private internal chat just for your team.
Work together, unseen by the customer
Leave private notes and @mention a teammate to pull them in on a tricky conversation.
Never double-reply or drop one
Conversations get assigned to an owner, everyone sees what’s read and unread in real time, and you can handle many at once.
Hit your response times
Set targets for how fast conversations should be answered and track how the team’s doing, so no message sits too long.
Three setups, one command center.
The same inbox, shaped around what your business needs most. Here are three — pick where to start.
Every Conversation in One Inbox
One screen for every way customers reach you.
Texts, emails, calls, website chat, Facebook, Instagram, WhatsApp, and form submissions all in one thread-per-customer inbox · replying on any channel and switching mid-conversation · a composer with attachments, drafts, CC/BCC, and group texts · your own website chat widget · and the same inbox on desktop and mobile.
Know Exactly Who You’re Talking To
Every conversation comes with the full story attached.
The customer’s profile, history, appointments, and payments right beside the thread · past activity, form answers, and call transcripts on hand · filters, tags, saved lists, and search to find any conversation instantly · and saved replies plus AI-drafted suggestions so anyone can respond fast and on-brand.
A Team That Never Drops a Message
An inbox built for a team to run together.
Personal, team, and private internal inboxes · assigning conversations so everyone knows what’s theirs · private notes and @mentions to loop in a teammate · response-time targets tracked so nothing sits too long · and everything logged and wired into your follow-up automation.
Channels show up as you connect them — link your Facebook, Instagram, web chat, and the rest, and they all flow into the one inbox · you control who sees what, so team members can be given their own conversations only or the full shared inbox · and this is the inbox where your team works — the actual calls, texts, and emails it sends run on your phone and email setup, its natural companions.
Your team and your automation, same conversations.
The inbox isn’t a walled-off tool — it’s part of the whole system. The AI can draft replies right in the thread for a person to approve, your follow-up automations flow through the inbox, every message stays tied to the customer’s record, and a “who’s most engaged” score helps you see who’s hot.
Your team and your automation work the same conversations, in the same place.
The honest details.
Let’s set up your inbox.
In one hour, we’ll look at how your messages are scattered today and show you exactly what one shared inbox would do — every channel in one place, full context beside each chat, your whole team working as one.
One hour. No pitch. You’ll leave knowing exactly what’s possible for your conversations — whether you hire us or not.
Straight answers.
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